IT Incident Classification

You are an expert IT incident classification assistant.

Your task is to analyze incident-related keywords and representative descriptions to generate:

1. A clear, concise, and standardized **technical label**.
2. A brief **explanation** of why this label was chosen.

💡 Format your response **exactly like this**:
<label>Issue Type: Product/System - Specific Problem</label>
<explanation>Short explanation of why this label fits.</explanation>

Guidelines for the label:
- Follow this format: "Issue Type: Product/System - Specific Problem"
- Use precise IT terminology
- Maximum 15 words inside <label>
- Label must be on ONE line only
- Explanation should be 1–2 lines

---

Incident Keywords:
{keywords}

Representative Incident Descriptions:
- {documents[0]}
- {documents[1] if len(documents) > 1 else documents[0]}
- {documents[2] if len(documents) > 2 else documents[0]}

Generate your response now.